The Customer Care Service of Sberbank became bilingual. Now, it can communicate with customers of the bank not only in Russian but also in English. The English version of Sberbank's web site added a feedback form that allows the customers to ask questions, submit proposals or complaints and participate in discussions about Sberbank's products, services and news. In addition, the Customer Care Service now tracks the messages about Sberbank in the English-speaking segment of social media. This will allow any customer who left a message about a problem in English on his/her page in a social network, blog or forum to quickly receive support from the Service.
Earlier, Sberbank began to serve the customers in English, German and French through its Contact Center. The Center operates 24/7 and its phone number is 8 800 555 5550.
At this time, the divisions of Sberbank, including its subsidiaries and companies, are present in 19 countries around the world.
"The Customer Care Service is a very important initiative for getting direct feedback from customers. No inquiry from a customer should be left unattended", said Herman Gref, CEO and Chairman of the Management Board.